Capital A Bhd's subsidiary, AirAsia Aviation Group Ltd (AAAGL) said it had resolved approximately 99% of customer inquiries and flight refund requests related to the Covid-19 pandemic over the past 2 years.
According to the company’s official statement delivered by Chief Executive Officer (CEO), Bo Lingam, they have dealt with over 5 million customers since the pandemic began, and have successfully resolved most requests related to canceled flights, credit account withdrawals, cash refunds or changes. flight.
Clearly, on average the group has dealt with 200,000 people daily and has provided cash refunds or credit savings to over 3 million bookings so far.
The company reports that they have received repayments of RM7.6 billion since 2020 and managed to settle 99.2% of the total cash repayments with the remaining 0.8% still in process.
In addition, Lingam cited that the majority of its customers have chosen a credit account which will be processed immediately and valid for up to 2 years for bookings from the date of issue.
The group expects that with the resumption of domestic flights and the reopening of borders, 88% of the credit accounts issued have been used further signaling customer confidence for air travel soon.
As of noon today, Capital A shares were up 1 sen or 1.53% at 66.5 sen with the company's market capitalization at RM2.77 billion.
