CIMB is taking a step forward in strengthening digital banking security by introducing a new biometric authentication feature on the CIMB OCTO app.
The move is aimed at providing additional protection to customers amid the increasing risk of online financial fraud.
The new feature works in conjunction with the SecureTAC approval system, where customers not only need to approve transactions in the app, but also verify their identity using biometrics such as Face ID or fingerprint.
If the biometric option is not available, customers can still use a password as an alternative.
According to CIMB, when a transaction is made, a SecureTAC notification will be sent to the registered device.
After the customer reviews the details and chooses to approve, the system will request biometric authentication before the transaction is finalised, making the process more secure and difficult to abuse.
This move is in line with Bank Negara Malaysia (BNM) directives to strengthen online banking security and combat fraud and unauthorized transactions.
It also complements existing security features in CIMB OCTO, including SecureTAC, Lock Clicks ID, the use of a single registered device, and the e-KYC process.
In the meantime, CIMB advises customers to always update their device's applications and operating systems, download applications only from official applications, and deregister old devices if changing phones.
For any suspicious activity, customers are encouraged to immediately activate Lock Clicks ID, contact CIMB customer service, and change their account password or PIN.
