The Malaysian Communications and Multimedia Commission (MCMC) has requested an explanation from Meta regarding issues involving WhatsApp accounts that have been suspended, rendered inaccessible, or accessed without authorization.
The MCMC stated that it has received 92 complaints concerning these issues so far, and the cases are currently being examined by the authorities.
Meta Given Until October 2
The MCMC stated that it submitted a formal request to Meta on September 25, followed by discussions with the technology company three days later.
Meta has requested until October 2 to provide a response regarding the matter. The MCMC has also urged Meta to provide a solution for users affected by the problem.
Cases Referred to Meta
According to the MCMC, the complaints received have been referred to Meta for an explanation and further action.
The Commission stated that the next steps would be determined based on the feedback received from Meta, including potential solutions for affected users.
Fahmi Directs MCMC to Provide Explanation
Communications Minister Fahmi Fadzil previously stated that he had directed the MCMC to issue a statement explaining Meta's response regarding the hacking and deactivation of WhatsApp accounts.
Fahmi also noted that he had not yet received an update on the outcome of the discussions between the MCMC and Meta regarding the matter.
MCMC Monitoring Developments
The MCMC stated that it would continue to examine the complaints received and monitor follow-up actions by Meta. Any further decisions or actions will be taken once the response from the company is received.
